Refund Policy for BullFactory
Thank you for shopping at BullFactory. We appreciate your business and want to ensure your satisfaction with every purchase. Please read the following refund policy carefully before making a purchase.
1. Refund Eligibility
1.1 Damaged or Defective Products:
- If you receive a damaged or defective product, please contact our customer service within [7] days of receiving the item.
- BullFactory will provide a replacement or issue a refund, at its discretion, for verified damaged or defective products.
2. Non-Refundable Items
2.1 Used Products:
- We do not accept returns or issue refunds for products that have been used or show signs of wear and tear.
- Please inspect your order upon receipt and contact us immediately if you receive a used or opened item.
2.2 Customized or Personalized Products:
- Refunds are not available for customized or personalized products unless they are damaged or defective.
3. Refund Process
3.1 Contact Customer Service:
- To initiate the refund process for damaged or defective products, contact our customer service team at [info@bullfactoryblackburn.co.uk] within [7] days of receiving the item.
- Provide detailed information about the issue, along with supporting evidence such as clear photos of the damaged product.
3.2 Verification:
- Our customer service team will review your request and may request additional information or evidence to verify the issue.
3.3 Refund or Replacement:
- Once the issue is verified, we will process the refund or send a replacement, depending on product availability and your preference.
4. Exclusions
4.1 Limited Warranty:
- Our refund policy does not replace or limit any warranties provided by the product manufacturer.
4.2 Unauthorized Returns:
- BullFactory reserves the right to refuse unauthorized returns or returns that do not meet our refund policy criteria.
5. Contact Us
If you have any questions or concerns about our refund policy, please contact us at [info@bullfactoryblackburn.co.uk].
Note: BullFactory reserves the right to update or modify this refund policy at any time without prior notice.
